Lost Luggage

Try googling "SAS Lost Luggage" sometime. It seems that SAS losing luggage is the norm from Kastrup, not the exception. Maybe it has something to do with their fully automated baggage handling system? No wonder people don't check stuff and try and get all their stuff into the overhead bins!

I had flown up to Copenhagen and actually got my bag in time to get an earlier train over to Sweden - which then didn't help, because the Öresund trains now don't stop in our town anymore, so I had to get off in Lund and wait for the milk train....

I dropped WiseMan off in Copenhagen yesterday for a simple flight to Turku for a conference. Get on one small plane to one small destination; get off; get suitcase; attend conference was the plan.

The first two steps were fine - but the third didn't work, although WiseMan had borrowed my shocking pink suitcase. That one can be spotted a mile off to make sure they are loading it, for picking it out of the pile of dark suitcases, and whatnot. And no executive in a suit would dare lug a pink suitcase by mistake.

He got to Turku okay, but no pink suitcase. So he filed a lost luggage claim, and they told him: you can buy toothpaste and what you need and keep the receipts to send it for reimbursement.

Okay - so he got some toothpaste and underwear at the airport and went on to the hotel and sent me an SMS. I tried to get information, but it was the second day of Pentecost, a holiday. No dice.

Today the online systems says: "RECEIVED AT AIRPORT / DELIVERY PROCESS INITIATED" Well, that's promising. But there has been no progress on that all day. So after teaching I started calling around. I "spoke" with call centers who could not help me and with press-one-for-whatever voicemail tangles in five languages, only four of which I understand. I was given numbers to call that are not in service any more. I was told to register online. I was told to go away, SAS chose to use some other ground service and that's not her problem.

Then I had a wonderful mistake. While clicking through some Finnish pages I landed on a lost luggage page for some provincial airport. And an English-speaking human answered! She checked the system: yes, the bag is in Turku. But she can't see if they are in the process of delivering it. But she will check this out and call me back.

She didn't call back. But 2 hours later the bag magically arrived at his hotel. I prefer getting the bag to having her call back and say she can't find it!

Just for laughs I checked the modern, online "delayed" baggage system. It is still listed as being at the airport. I think they could learn a lot from FedEx, and maybe even save a few Kronor to boot.

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