Error: "Frau Prof. Dr." does not exist

I was just at the O2 store to get my new Palm Pre this afternoon. The guy gave me page 4 to sign, and I asked to see pages 1-3 as well. He handed them to me, and I saw that it said "Herr Dr.". I did a quick body check, but I appeared to be unchanged from the morning. I requested that this be changed, and suggested that he enter in "Frau Prof. Dr.", the whole 9 yards as a sort of compensation.

He cheerfully did this, then sent me off to shop while O2 did a credit check on my. I 'm sure this is a plot to get us to spend money, which of course I did because I found the cute peacock I don't have in my collection yet.

On returning he got out my precious box, scanned in the bar code, pressed the button - and got an error. Hmm. He tried it again. He laughed. I asked what was so funny. He turned the screen to show me - "Frau Prof. Dr. is not a valid title. Please select a valid title from the list!" Except that the list did not let him either edit or select.

He called the central office. They suggested starting over. He started over, but again: no such title. He called back - there has to be some way to get this solved! He was put on hold, and eventually he was put through with someone. He explained the problem, and spelled the title for the guy on the other end. Then he was asked to restart the system. Now it worked!

It turned out that they had actually gotten hold of a Real Programmer with access to the database on a Saturday afternoon. He had added the title "Frau Prof. Dr." to the database so that the transaction could clear. The only version in the database had been "Frau Prof. Dr" (without the final period).

Aren't you glad they so rigorously check for errors? But O2 does get extra points for solving the problem in real time.

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